Personal Data Protection

Privacy Policy EZ99
The Security of Your Data Is Our Priority

EZ99 is committed to protecting every piece of personal information you share with us. This document transparently explains how your data is collected, used, and kept secure.

Updated: 1 January 2026  |  Effective immediately
256-bit SSL
Full data encryption
Secure Data
International-grade servers
No Third Parties
Data is not sold to anyone
Full Control
You can request data deletion

Our Privacy Commitment

How EZ99 Protecting Your Privacy

Six core principles that form the foundation of EZ99's privacy policy — because your trust is the most valuable asset we protect.

End-to-End Data Encryption

All data you send and receive through the ez99 platform is protected with 256-bit SSL encryption. This includes login credentials, payment details, and communications with our support team.

Secure Server Infrastructure

Your data is stored in internationally certified data centres equipped with multi-layered physical and digital protection. Database access is restricted to authorised personnel only and is subject to regular audits.

Data Not Sold to Third Parties

EZ99 has never and will never sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. Your data belongs to you.

Secure Identity Verification

Ez99's KYC (Know Your Customer) process is carefully designed to collect only the information required. Your identity documents are processed in a secure environment and are not retained longer than necessary.

Privacy Controls in Your Hands

You have full rights to access, correct, or request the deletion of your personal data. All such requests can be submitted through the EZ99 support team and will be processed within a reasonable timeframe.

Real-Time Threat Monitoring

Ez99's security system continuously monitors for any unauthorized access attempts or suspicious activity at all times. Any threats are detected and addressed before they have the chance to compromise your data.

Full Document

Privacy Policy EZ99

Important Notice: This Privacy Policy explains how EZ99 collects, uses, discloses, and protects your personal information when you use our platform. By registering or using EZ99 services, you agree to the terms set out in this policy. Please read it carefully before getting started.

1 Introduction

EZ99 cares deeply about the privacy of every member on our platform. We understand that your personal information is sensitive and valuable, and we do not take that responsibility lightly. This Privacy Policy is designed to ensure you always know how your data is managed from start to finish.

As a responsible digital entertainment platform, ez99 adheres to strict data protection standards. We collect only the information genuinely needed to deliver the best service to you, and we consistently prioritize the security of your data in every system decision we make.

  • This policy applies to all users who register or browse the EZ99 platform
  • We comply with applicable personal data protection laws
  • Any changes to this policy will be communicated through the platform
  • Continued use of the platform constitutes your full acceptance of this policy

2 Data We Collect

EZ99 collects various types of information to ensure the platform runs smoothly, securely, and in compliance with legal requirements. The main categories of data we collect are as follows:

Data Category Sample Information Purpose of Collection
Identity Information Full name, date of birth, IC number Account Verification & KYC
Contact Information Email address, phone number Communication & Verification
Financial Information Bank account number, transaction history Payment Processing
Technical Data IP address, device type, browser Security & fraud prevention
Usage Data Gaming history, betting preferences Service Improvement

We never collect information beyond what is operationally necessary for the platform. Sensitive data such as passwords is stored in hashed format and cannot be read by anyone, including EZ99 staff.

3 How Your Data Is Used

Every piece of data we collect has a clear and specific purpose. ez99 does not use your data for any undisclosed purpose without obtaining your consent first.

  • Process account registration and verify your identity through the KYC process
  • Securely process deposits, withdrawals, and all financial transactions
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Send important notifications related to your account, transactions, and security
  • Provide effective customer support whenever you need assistance
  • Improve the user experience based on overall platform usage patterns
  • Comply with legal requirements and regulations set by the relevant authorities
  • Send promotions and exclusive offers to members who have opted in to receive them

If you do not wish to receive marketing communications from ez99, you can opt out at any time through your account settings with no impact on the core services you receive.

4 Data Sharing & Disclosure

EZ99 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are limited situations where data may be shared with certain parties:

  • Payment service providers — to securely process your deposits and withdrawals
  • Third-party game providers — the minimum information needed to grant access to games within the platform
  • Legal authorities — when required by court order or valid legal obligation
  • Anti-fraud agency — to verify identity and prevent financial crime

All third parties we work with are required to meet security and privacy standards equal to or higher than those we apply ourselves. They are not permitted to use your data for any purpose other than those stated.

5 Data Security Measures

EZ99 invests heavily in security infrastructure to ensure your data is always protected. We employ a multi-layered security approach that combines the latest technology with industry best practices.

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
  • Passwords are stored using bcrypt hashing, an irreversible algorithm
  • Two-factor authentication (2FA) is available and encouraged for all accounts
  • Continuous 24/7 security monitoring by a dedicated technical team
  • Regular penetration testing conducted by independent security experts
  • Role-based access controls to ensure only authorised personnel can access specific data
  • Automatic data backups and a disaster recovery plan that is tested on a regular basis

While no system can guarantee 100% absolute security, we are committed to applying the best available protective measures. In the event of any security breach affecting your data, we will notify you as soon as possible in accordance with legal requirements.

6 Cookies & Tracking Technologies

The ez99 platform uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and maintain the security of your login session.

  • Essential Cookies — required for core platform functions such as login sessions and security
  • Performance Cookies — collects anonymised data on how users interact with the platform for improvement purposes
  • Functional Cookies — stores your preferences such as language and display settings
  • Analytics Cookies — helps us understand overall platform traffic and usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.

7 Your Rights as a User

EZ99 recognises and respects your rights regarding personal data. You have full control over the information you share with us, and we make it easy for you to exercise those rights.

User Rights

Your Rights Regarding Personal Data

01
Right to Access

You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 30 business days.

02
Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that we correct or update it at no charge.

03
Right to Erasure

You may request the deletion of your personal data, subject to legal requirements and minimum retention periods mandated by the relevant authorities.

04
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, and such requests will be honoured immediately.

05
Right to Data Portability

You have the right to receive the data you provided to us in a machine-readable format and to transfer it to another service provider if you choose.

06
Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your data while a dispute or review is in progress.

8 Data Retention

EZ99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Retention periods vary by data type:

  • Active account data — retained for the duration the account remains active and for several years after closure
  • Financial transaction records — retained for a minimum of 7 years in line with financial regulatory requirements
  • Security and access logs — retained for 12 months for investigation purposes if required
  • Customer support communication data — retained for 3 years after the last interaction
  • Anonymous analytics data — may be retained for a longer period as it contains no identifying information

Once the retention period expires, your data will be securely deleted or permanently anonymized so it can no longer be linked to you.

9 Changes to the Privacy Policy

EZ99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. We are committed to notifying you of any material changes.

  • Significant changes will be communicated via in-platform notifications or email to your registered address
  • The "Updated" date at the top of this document will always reflect the latest version
  • Continued use of the platform after a change notification is considered acceptance of the updated policy
  • Previous versions of this policy are available upon request from our support team for reference purposes

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, ez99's Data Protection Officer (DPO) team is ready to assist you.

  • Reach our support team via 24/7 Live Chat within the platform
  • Email us at: [email protected]
  • We commit to responding to all privacy-related enquiries within 5 business days
  • For data access or deletion requests, please provide your account number and identity verification details

EZ99 takes every privacy-related complaint seriously. We will investigate each case thoroughly and provide a clear, accurate response within the specified timeframe.

Malaysia's Trusted Platform

Your Data Is Safe. Your Game Starts Here.

Register an EZ99 account today and enjoy a safe, transparent, and entertaining digital experience. Your privacy is our priority at all times.

Bahasa Melayu